Frequently Asked Questions

General

Do you test your products on animals?

No, only humans! However, we do use some animal products such as our goat milk.

Do you offer wholesale or the option to sell your products at my physical store?

Yes! Please contact us for all wholesale inquiries.

Can I purchase your products in person?

Absolutely! Please view our retail locations PDF to find Grumpy Goat Soaps in your area!

Is local pickup an option?

Yes, local pickup is available from our farm. Please see this PDF for additional information.

I have a problem with my order. Who can I contact for help?

Please contact Meg at grumpygoatsoap1925@gmail.com

How much is shipping?

For ALL Canadian orders we offer free shipping, permitting your order is $50 or more. All orders under $50 are automatically charged our $15 flat rate shipping fee.

I don't want to order online, I want to be able to smell the soaps before I purchase. Do you have a storefront?

Though we don't have a storefront, we encourage you to contact us to make an appointment to visit our studio to shop. We require 2 days notice for all appointments.

Find a retailer near you that carries our products

Where is your farm located? Can we visit the goats?

Our farm is located in Black Creek, BC. Unfortunately, we are not open to the public, but we do have Open-Studio dates from time to time, where we offer visitors the opportunity to meet the goats and see where the soap is made. Follow us on social media or subscribe to our mailing list to get the inside scoop!

Are all of your products free of synthetic ingredients and fragrances?

YES! All of our products are free of any synthetic fragrances - we only use pure essential oils. We are proudly palm oil free and manufacture all of our products without the use of phthalates, parabens or any other nasty or unnecessary chemicals.

Goat Milk Soap

Is goat milk soap good for your skin?

Absolutely! Please check out the Benefits of Goat Milk Soap to learn more.

What is the difference between goat milk soap and regular soap?

Traditional soaps often contain synthetic ingredients and may cause skin concerns such as dryness and irritation. Our goat milk soap is made from fresh goat milk and natural ingredients. Often, people choose goat milk soap for its soothing and gentle properties.

When does goat milk soap expire?

When properly stored, your soap can last for years. However, the sooner you use it the better - the scent may fade slightly over time.

What are the disadvantages of goat milk soap?

Very few, in fact! As it uses animal products (milk), it is not vegan. We seriously can’t think of anything else, it is that amazing!

How do you properly store goat milk soap?

We recommend storing it on a dish that allows for air circulation, so it can dry completely between uses.

Tallow Products

My tallow Balm consistency is not what I expected, and the unscented version has a beefy smell - is this normal?

Yes! Given that this product is made from beef fat, and even though it has been rendered 3 times to remove as many impurities as possible, it does still have a slight beefy scent. Unless you have a complete intolerance for any scent (including essential oils), we would recommend getting a scented version of our tallow. 

Also, temperature drastically changes the consistency - but no matter what, the benefits on your skin are just as wonderful! Be sure to store your tallow balm at room temperature.

What are the benefits of using tallow products?

Similar to the benefits of goat milk, tallow has been shown to have a nourishing and moisturizing effect on the skin. It is especially beneficial for eczema and extremely dry skin.

Do you sell whipped tallow balm?

Yes, we do! Our whipped tallow balms are made with 100% grass fed/finished beef tallow. Please see our online store for current inventory.

Candle Care Tips

The gentle crackle and unique flicker of your wood wick candle makes for a super cozy ambience, but they can be a little tricky to burn if you're not used to them. Wooden wicks burn a bit differently than traditional cotton wicks do, and there are a few common issues that cause them to not stay lit.

But don’t worry! If you remember just a few best practices, it should be smooth sailing and long, clean burns from here on out.

  • 1) The first burn is the most important


    Give your candle enough burning time to develop a melted wax pool that goes all the way to the edge of the container on the first use.

    Believe it or not, your jar candles have a kind of “wax-memory,” and once a burning pattern has been established, it can be hard to change.

  • 2) Keep your wood wick trimmed short and free of charred bits

    For optimal burn, clean off any burnt wood from previous use.

    Remember, it’s not the wood fueling your candle’s flame, it’s the wax. The flame is drawing the wax upwards through the wick, so if it’s not short and clean, the wax can’t make it to the flame.

    If you are experiencing any smoke from a wood wick candle, it’s because the wick needs to be trimmed and the burnt parts cleared out, or there is a draft interfering with the natural burn.
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Our Best-Sellers

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